Contact & Support

For most enquiries, you’ll find everything you need directly on the website — including custom product information, order details, and FAQs.

Online support tickets are usually handled within 30 minutes between 08:00 and 20:00, 7 days a week.

Phone calls will go to voicemail and can take up to 6 hours for a callback during the same support hours — so we always recommend submitting a support ticket instead for a quicker response.

We’ve designed our site so you shouldn’t need to ask much — but if you do need help, please include as much detail as possible. It saves time and avoids endless back-and-forth.

Support tickets are great — but if you send 20 of them, no promises we’ll keep track 😉

📞 Still need to speak to someone?

General Enquiries & Pre-Sales:
0844 410 1100
Calls cost up to 7p per minute plus your phone company’s access charge.

Customer Service, Returns & Post-Sale Support:
0345 621 2101

When calling this number, please leave your name and order number in the voicemail. If you’re calling about a delivered order, include a brief reason for the call. This helpline is strictly for existing customers with an order issue — all other queries should go through our support portal or email.

24-Hour Answerphone:
You can leave a message any time, day or night. We’ll usually call you back within 6 hours between 08:00 and 20:00. Our number may appear as withheld, so don’t ignore it 😉