Yes – after checkout, you’ll receive a confirmation email with our address and full instructions. You can safely send a small amount of ashes, hair, fabric, or even dried flowers.

Once we receive your keepsake material, orders usually take 7–14 days to craft, plus a few extra days to cure (especially resin). Allow 2–3 weeks total.

Most items are sealed and splashproof, but we don’t recommend full submersion or long water exposure.

Yes – visit our Bereavement Support page for UK helplines and emotional advice.

Because these are custom-made items, once production starts, orders cannot be cancelled or refunded unless faulty. Please see our full terms here.

We engrave wood, metal, slate, acrylic, leather, glass, and some coated plastics. Unsure? Just ask before you order.

You can upload it directly on the product page or reply to your order confirmation email with attachments and notes.

For personalised jobs, we usually send a proof image by email before we begin production – if requested.

Once engraving has begun, changes or cancellations aren’t possible. These are made to your design and not resellable. Please check everything carefully before confirming.

Each listing includes a full size chart. We offer most garments from XS to 5XL.

Because all clothing is printed to order, we don’t accept returns unless the item is faulty. Please check your size carefully before ordering.

Yes – upload your file at checkout or email it after ordering. We accept PNG, SVG, JPG and PDF formats.

We post with Royal Mail or tracked courier. Delivery typically takes 1–3 working days once dispatched.

Custom items cannot be cancelled once production has started. Please read our Terms & Conditions for more info.

All major cards, PayPal, Klarna (where available), and Apple/Google Pay.

Currently we only ship within the UK. Please contact us if you have a special request.

Yes – you can add a free message at checkout and choose optional gift wrap if available.

We’re based in Dorset, UK, and everything is made here in our studio.

We don’t have a physical shop, but local collection may be arranged. Contact us first.

Yes, drop us a message for a custom quote if you want 10+ items of the same design.

Let us know straight away with photos and we’ll sort it. All parcels are insured.

Yes – we love custom work. Send us your ideas and we’ll let you know if we can make it.