Shellmon Help & FAQ Centre

Find answers to common questions about our handmade gifts, memorial keepsakes, laser engraving, printed clothing, delivery, returns, and more.

Memorial Keepsakes & Ashes Items

Can I send ashes, hair, or fabric?
Yes. After checkout, you’ll receive a confirmation email with our address and full instructions. You can safely send a small amount of ashes, hair, fabric, or dried flowers.

How long does it take?
Once we receive your keepsake material, orders usually take 7–14 days to craft, plus a few extra days to cure. Allow 2–3 weeks total.

Is it waterproof?
Most items are sealed and splashproof, but we don’t recommend full submersion or long water exposure.

Is grief support available?
Yes. Visit our Bereavement Support page for UK helplines and advice.

Can I cancel or return my order?
As these are custom-made items, once production starts, orders cannot be cancelled or refunded unless faulty. Please see our full terms.

Custom Laser Engraving

What materials can you engrave?
We engrave wood, metal, slate, acrylic, leather, glass, and some coated plastics. If unsure, please ask before ordering.

How do I send my design?
You can upload it directly on the product page or reply to your order confirmation email with attachments and notes.

Can I see a preview?
For personalised jobs, we usually send a proof image by email before production if requested.

Can I cancel or change my order?
Once engraving has begun, changes or cancellations aren’t possible. Please check everything carefully before confirming.

Printed Clothing

What sizes are available?
Each listing includes a size chart. Most garments are available from XS to 5XL.

Can I return or exchange clothing?
Because all clothing is printed to order, we don’t accept returns unless the item is faulty. Please check sizing carefully before ordering.

Can I add my own design?
Yes. Upload your file at checkout or email it after ordering. We accept PNG, SVG, JPG, and PDF formats.

Orders, Delivery & Payment

How long does delivery take?
We post with Royal Mail or tracked courier. Delivery typically takes 1–3 working days once dispatched.

Can I cancel my order?
Custom items cannot be cancelled once production has started. Please read our Terms & Conditions.

What payment methods do you accept?
All major cards, PayPal, Klarna (where available), Apple Pay, and Google Pay.

Do you ship internationally?
Currently we only ship within the UK. Please contact us if you have a special request.

Do you offer gift wrapping or notes?
Yes. You can add a free message at checkout and choose optional gift wrap if available.

Other Questions

Where are you based?
We’re based in Dorset, UK, and everything is made here in our studio.

Can I visit you in person?
We don’t have a physical shop, but local collection may be arranged. Contact us first.

Do you offer bulk or wholesale orders?
Yes. Drop us a message for a custom quote if you want 10+ items of the same design.

What if my item arrives damaged?
Let us know straight away with photos and we’ll sort it. All parcels are insured.

Can I request something not listed?
Yes. We love custom work. Send us your ideas and we’ll let you know if we can make it.